My headset battery percentage in the headset says it's 0%, but it was charging for a a entire night and has a lot of battery in it. All the apps say that battery is low and the battery light on the side of the headset blinks red, and sometimes blinks blue/pink.
Hey there, @null0001. We can definitely understand how concerning it would be for your headset to not charge properly, and we'd be glad to look into this for you! Have you tried charging the headset from a different outlet, and/or using a different charging cable?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @null0001. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for getting back to us! Let's try out a factory reset and see if that helps at all. If it doesn't, just let us know and we'll begin looking into your available warranty options. The steps for a factory reset are listed below:
From the Headset:
Power off the headset.
Press and hold volume down & Power.
This will boot into the USB Update Mode menu.
Press volume button to move selection, press power button to make the selection.
Navigate to Factory Reset and press the Power button.
The device should now begin the Factory Reset process.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey hey! Thank you for reaching out to us and bringing this to our attention. We understand this can cause many questions, so we would love to look into this for you further before we do, so can you please let us know if you have attempted the troubleshooting steps mentioned above?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
