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Battery will not charge

Turk10
Honored Guest

Battery on meta quest 2 is no longer charging. Is there someone I can speak to

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Turk10! We noticed that you are reaching out because you are experiencing some charging issues with your Meta Quest 2. We know how important it is to be able to get into the fun world of VR and how having to deal with this can hinder that experience, so we'd love to help you get this issue sorted out as quickly as possible! We'd like to provide a few troubleshooting steps for you that we believe may be beneficial. 

  • Test with a known good cable, power adapter, and power source.
    • Test a third-party adapter with the quest cable to rule out an adapter issue
    • Test a third-party cable with the quest adapter to rule out a cable issue
  • Leave to charge for 2-3 hours to ensure the headset is fully charged
  • Hold down the power button for at least 30 seconds to allow it to turn on. 
  • If you were unable to see an LED light previously, does the LED light up after performing any of the above steps?

Please let us know if any of the above mentioned steps help to resolve your issue. We look forward to hearing back from you and, if necessary, continuing to work with you in order to get you back to enjoying the VR experience! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Heyyy @Turk10! We just wanted to follow-up with you to see if you were still needing assistance with the charging issues that you were experiencing. Feel free to reach back out to us if you happen to have any further questions or concerns as we are always happy to help! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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