12-07-2022 05:36 PM
I just recently bought the oculus quest new (Resident Evil Bundle with Beat Saber free). When I click through either the email or notification section, I constantly get an error stating, “Unable to load. please try again later.”
Help!
Solved! Go to Solution.
12-08-2022 02:38 PM
Hey @DonPatou. I'm sorry to hear you're still experiencing difficulty redeeming your Beat Saber game.
Some users have reported success in redeeming their copy by doing the following:
1. In your Quest 2 headset, open the universal menu and check your notifications (the bell icon). I was able to install mine from there.
2. In your Quest 2 headset, open the universal menu and click the Apps button:
3. Then, in the filter dropdown in the upper right corner, select "Not Installed", and check for Beat Saber there.
Please let me know if that works for you. Thanks!
12-07-2022 07:13 PM
I'm having the same issue with that bundle as well.
12-07-2022 07:30 PM
me too just got it today getting the same message.
12-07-2022 08:08 PM
Same problems for me.
12-08-2022 02:38 PM
Hey @DonPatou. I'm sorry to hear you're still experiencing difficulty redeeming your Beat Saber game.
Some users have reported success in redeeming their copy by doing the following:
1. In your Quest 2 headset, open the universal menu and check your notifications (the bell icon). I was able to install mine from there.
2. In your Quest 2 headset, open the universal menu and click the Apps button:
3. Then, in the filter dropdown in the upper right corner, select "Not Installed", and check for Beat Saber there.
Please let me know if that works for you. Thanks!
12-09-2022 12:55 PM
Hey @DonPatou, we're following up to see if you were still having an issue with your BeatSaber code. Please let us know if you still need any help!
12-15-2022 01:46 PM
This worked! Thank you so much for your help!
12-15-2022 02:02 PM
Awesome, thanks for letting us know you were able to access Beat Saber. We're glad you got it redeemed! Please don't hesitate to reach out if you ever have questions or concerns, we're always happy to help. Happy gaming!
12-16-2022 02:42 PM - edited 12-16-2022 02:49 PM
Beat saber was not on notifications and I look at my emails and notifications on oculus app and the beat saber is not there and I got the resident evil 4 and beat saber bundle on quest 2
12-16-2022 03:47 PM
Hey @nic.57793! It appears that you are having some issues with redeeming the Beat Saber promotional code. We definitely understand how inconvenient that can be and we'd love to help you get this sorted out! Some users have reported success in redeeming their copy by doing the following:
1. In your Quest 2 headset, open the universal menu and check your notifications (the bell icon).
2. In your Quest 2 headset, open the universal menu and click the Apps button:
3. Then, in the filter dropdown in the upper right corner, select "Not Installed", and check for Beat Saber there.
Please let us know if these steps helped to resolve your issue. We will be standing by just in case further assistance is needed!