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Beat saber unable to buy music packs

r2d20
Explorer

Greetings i am unable to buy music packs in beat saber. I can purchase other games fine but once inside beat saber whenever i click purchase music pack i get a "something went wrong try again error"

1 ACCEPTED SOLUTION

Accepted Solutions

Hi, @Choleni! Sorry for that mix up there, but we've appreciated all of your help so far! We're glad everything has worked itself out everyone, and do highly suggest contacting the Beat Saber's developers if you ever run into this sort of issue again. Again, should any further problems pop up, please be sure to reach out at anytime. We'd like to do everything we can to ensure all of your VR experiences are thriving from here! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

17 REPLIES 17

Choleni
MVP
MVP

Hi @r2d20 

try to buy from mobile app or from pc store , not from inside the game.

I'm not sure if it'll work, but you can give it a shot

MetaQuestSupport
Community Manager
Community Manager

Hey there @r2d20! Did you happen to give the steps suggested by our good friend @Choleni a try? Please inform us if you require any further assistance! We are eagerly anticipating our conversation with you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Greetings, i have the same issue with pc and the app see screen shots. The purchase screen never appears just the error message.

 

I checked both other full games and expansions to other games and i can purchase both. Just not the music packs in beat saber for some odd reason 

Screenshot_20240121_184424_Chrome.jpg

Screenshot_20240121_184304_Meta Quest.jpg

BrandonStillStandin
Honored Guest

I too am having this same error when trying to purchase music packs. It will even let me buy some of the individual songs, just not the pack itself.

Actually i just checked and Brandon is right single songs can be purchased, even some packs like linkin park, but many packs lady gaga. Bille Eilish, etc. give the error

Hey, @r2d20 and @BrandonStillStandin! Could you both please confirm the following:

 

  • What region are you in?
  • Are you logged into your Meta account when attempting to make the purchase?

We look forward to your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Northeast usa and yes logged in

Again it works on some packs not others, meta quest says no updates needed, app says no updates needed. 

 

Again tried from direct in meta quest, on the app, and on the computer all have the same issue

 Happy to set up a screen share

Hey @r2d20 and @Choleni! We wanted to thank you both for your extended patience on this. So that this can be looked at more closely, could the two of you list out specifically which packs are not allowing for purchase, so far the following have been noted by @r2d20:

  • Linkin Park
  • Billie Eilish 
  • Lady Gaga

Please let us know if there are any more to add to that list, and if anyone else is also experiencing this issue please chime in! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

So I also had the issue with Panic at the Disco pack as well. However,  it has since then allowed me to purchase the pack. 

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