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Beat sabre no longer working on quest 2 link after latest update other games work fine

mark.hankin.7
Honored Guest

After the latest update beat sabre has stopped working on quest 2 link. No sound. no picture. Other games such as pistol whip work fine. I have tried uninstalling and reinstalling but there is no improvement.

Help please

Thank you

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey there, @mark.hankin.7! We understand that games not working as expected can get in the way of your enjoyment, so we are happy to work with you to get you back to gaming without issues. So in this case, we would like to ask a couple of questions to narrow down the issues here. Can you provide the following answers:

 

  • Have you tried this with the Quest Link, Air Link, or both?
  • When did you notice this behavior begin?
  • Is this happening with Beat Saber via the Oculus app or via Steam?

If you can reach back out with this information, we would be more then happy to continue working with you on this, and get you back to gaming quickly!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @mark.hankin.7! Just checking in with you to see if you were still having issues with your games not working as intended. If you still need help, please let us know and we will be happy to continue working with you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

jesse.rizzo
Honored Guest

I'm having the same issue. It starts the game and shows the neon Beat Saber logo, but then it's just a black screen after that. I'm running the Steam version of the game over Quest link (with a cable). I just noticed the problem today, and it was working fine on Sunday.

MetaQuestSupport
Community Manager
Community Manager

Hey there, @jesse.rizzo! Thank you for providing some information about this black screen you are getting in Beat Saber. In this case, is this just happening with Beat Saber on Steam VR, or is this also happening with any other games, specifically via the Oculus App?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @mark.hankin.7! Just checking in with you on this situation with Beat Saber. If you still need assistance, please reach back out with that information, and we will be happy to continue working with you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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