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Beatsaber redeem cross-buy

Slashxie
Honored Guest

Hey so i very recently got the oculus 2 from a friend and they have already factory reset it, im wondering if i can still get VR Beatsaber through a redeem code? Im not sure when the headset was bought so idk if it was part of a deal or cross-buy but i played BS on it when they still had their account on it. They had a bunch of other games as well but it was through playstation plus. I do not have a PS only a PC. If anyone could help that would be great.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

We appreciate you taking the time to share your recent experience with Beat Saber on your Quest 2 device. We get that you are looking to play the games that were on your friend's account before purchasing the device and performing a factory reset. Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you.

 

We would like to inform your that the games and apps are linked to a Meta Account, instead of any device. If the games or apps are not present or purchased on your own account, you will be required to purchase these separately or check if they are available to install free-of-cost!

 

We hope this resolved your query. If you do still need help please feel free to get right back in touch with us and we'll be happy to work with you on resolving your issue.

 

Have an awesome day!

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