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Been 2 months since i last played my vr headset

What happens to the headset when you stop playing it? I charged it for 10 minutes and as soon I disconnected, it powered off

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey some.random_person! We see that you are having an issue with charging your device. This is not the experience we want you to have. In order to move forward can we get some information from you. If you could please provide the following:

  • Are you using a docking station?
  • Are you using the cable and adapter that came with the device?
  • Do you see any kinks or bends in the cable?
  • Are there any lights flashing on your headset?

When charging your headset it does take a while to get enough battery to a point where you can get back to gaming. We recommend that you let it charge for 2 hours to give it a full charge. We do want to let you know that we have an Elite Battery Strap that adds more hours to your game time. Just click on the link to learn more.