Oh no, @Memma2019! We don't like the sound of that. We know these kinds of issues can take away from a stellar VR experience, and we wouldn't want your VR experience to be anything less than stellar. We have a couple troubleshooting steps that you can try with Amazon streaming. Please try these steps if you haven't already.
Restart the Headset
If any changes caused this to start, undo these changes (Refresh Rate, Hand Tracking, Experimental Settings, etc...)
Log out and back into the phone app.
Uninstall that application, restart the headset, and reinstall the application.
As far as Netflix and Big Screen apps, we recommend that you refer to the developer's website to see if they have any information on how to change those settings.
Please let us know if the troubleshooting steps were successful or not.
We look forward to hearing from you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again! We are just reaching back out to see if you still need assistance with the issues you were having and if you were able to get some help from the developer's website. We are always here to help, whenever we can. If you have any further questions or concerns, please feel free to reach back out whenever it is convenient for you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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