Big Screen/Full screen and BT sound issues in Amazon

[Memma2019]

Hello, I have two problems with Quest 3:

1) The other day I was able to enlarge the screen when I watched a movie in the app "Big Screen" but I cannot seem to do that again? How-to?

2) The Netflix app has a gray background - is it possible to change that and/or make the screen so that you only see the streaming?

3) The sound is noisy with BT headphones in the Amazon streaming service but not in any other app?

[MetaQuestSupport]

Oh no, @Memma2019! We don't like the sound of that. We know these kinds of issues can take away from a stellar VR experience, and we wouldn't want your VR experience to be anything less than stellar. We have a couple troubleshooting steps that you can try with Amazon streaming. Please try these steps if you haven't already.

1. Restart the Headset
2. If any changes caused this to start, undo these changes (Refresh Rate, Hand Tracking, Experimental Settings, etc...)
3. Log out and back into the phone app.
4. Uninstall that application, restart the headset, and reinstall the application.

As far as Netflix and Big Screen apps, we recommend that you refer to the developer's website to see if they have any information on how to change those settings.

Please let us know if the troubleshooting steps were successful or not.

We look forward to hearing from you.

[MetaQuestSupport]

Hi again! We are just reaching back out to see if you still need assistance with the issues you were having and if you were able to get some help from the developer's website. We are always here to help, whenever we can. If you have any further questions or concerns, please feel free to reach back out whenever it is convenient for you.