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Big scary purchase failure

mark.silcock.7
Honored Guest

Trying to make a purchase in big scary for my son who is using a supervised account.

When clicking the buy button in game it says permission is needed and a notification goes to my horizon app. I approve the request and attempt to purchase the add-on in the horizon app but I get the error message;

 

"this item cannot be purchased here. try purchasing it in the app."

 

I asii am in the app mentioned so wondering what could be causing the issue?

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