Finally shared the Rift experience w some family. Today I put on headset and right lens looks like ink explosion. I'm guessing someone may not have taken enough care when placing the headset down and something has broke. Does anyone know what this is and what can I do about it!?
We'd love to assist, has there been any physical damage to the headset itself? Feel free to send us a PM so we can look into your issue further. Look forward to hearing from you!
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Hi @riftoff and @reuthebest! Thank you for bringing this to our attention. We know it's a great feeling to share the VR experience with family but not so good when it goes wrong!
It sounds like the display issue you are both referring to is sun damage which can appear as black dots, streaks, smudges or glares.
To allow us to look into this further, please both select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Hi again! Reaching out to see if you still need assistance with your issues with the headset lens?
If so, Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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