I love using the Quest 2, but I'm having horrible luck with mine. First I had a controller go bad, but Meta was nice enough to send me another one since it was under warranty.
Now I'm getting the 'black screen of death' after the Meta logo. I've tried just about everything I've found online. Hard reboots, booting via the volume down menu, checking the sensor between the lenses, launching apps via phone. etc
I finally opted to just do a factory reset and risk losing save game data. I tried from the volume down menu, it was so fast I didn't think it worked because I still had the same problem. I did the reset again via the phone app this time and wore the headset. I saw a white circle and 'erasing' flash for a brief second. I had to re pair the headset to my phone so it certainly did something( I can also see my apps/games are gone).
However I'm still just getting a black screen after the meta logo, and a brief three dots when I wake it back up each time I grab it.
Is there ANYTHING else to try? I'm getting frustrated and desperate. I'm leaving for a very long overseas trip very soon and this was going to be my one piece of electronic entertainment.
Hi there, @Lanival! Thanks so much for pointing this out to us! We'd be happy to investigate the black screen issues you're having because we'd love to get you back to enjoying your VR adventure! In order for us to look into this further, we'd need to gather a bit more details about the headset so we can look at other possible options to resolve this! Would you please send us a PM so that we can get the ball rolling?
Please select our name to get to our profile page, or click here! Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're looking forward to hearing from you and getting you back on track!
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Hello @Lanival ! We're just stopping by to see if you are still in need of assistance regarding your black screen issues. If so, feel free to reach back out to us; we'd be happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Meta is actually going to replace the headset. Do you have anything I can try outside of the known fixes? I can't mail back my headset today since it's Sunday and I'm up for trying to fix it beforehand. I'm about to leave for work on the other side of the world and this is going to be my main entertainment so I'd like to have it going. I don't know if I will get it back in time if I mail it out to be replaced.
I've already tried a factory reset via power + volume down, factory reset via phone app, reboot via long power button push, reboot via power + volume down, I've tried launching apps while casting to my phone to see if that launches something.
With all that done I still get a "Black" screen after the blue Meta logo that goes to sleep/full black after a few seconds. If I press the power button I get a brief 3 dots then about another 15 seconds of "block" before it sleeps again. I'm up for trying anything else you might think of if there is anything. I feel like I've exhausted most things.
Oh I can't get it to be recognized by my PC either, I tried that also. Via usb-c cable and the Oculus PC program. I've tried on two computers.
Thanks for getting back to us on this. We definitely don't want you missing out on gaming while exploring the world, so rest assured we'll be happy to take a further look into this. Since it appears that you've already attempted most of our troubleshooting steps for this, let's get this moved over to our private messaging section. You can get there by selecting our name to get to our profile page, or clickhere! Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! We're just following up with you to see if you still need assistance. If so, please feel free to reach back out, we're always happy to help. We hope you have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Ok no problem at all! We're happy to hear that you were able to get this sorted out. Of course if you have any further questions feel free to reach back out. We're always happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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