07-26-202410:14 AM - last edited on 07-26-202409:29 PM by AliceinVRworld
Hi all,
Recently I've experienced a few times my headset will stop the game or activity and a 'black hole' will appear. This also breaks the stationary boundary and renders the headset unusable until I restart it.
It's now happened four times and is very frustrating. Especially since the last time I was winning at eleven table tennis in a ranked match!
It happens when stepping out of a stationary boundary whilst playing or doing something in MR. Try and re-create it if you can. No updates to do. Everything is updated. V68 PTC.
Hey there, @BangWop! We heard your report about a black hole appearing in your display when stepping outside of the stationary boundary. We want to make sure that you have the most smooth VR experience possible, so we'd love to look into this together. To begin, we have some questions:
Does this happen in every game?
How long has this been happening?
Did anything change on your set up before the problem began?
Does this happen during standalone use of the headset, or while connected to a computer?
Which troubleshooting steps have you tried so far, if any? We don't want to ask you to repeat anything unnecessarily.
We look forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
It mostly happens in MR. I haven't actively gone to test it as every time it happens, I need to restart the headset and it's very frustrating.
It first happened earlier this week and has happened a further 5 times since.
Nothing has changed, that I'm aware of except maybe update 68? It's always stand alone. The only troubleshooting step I have done it restart the headset when it happens.
Thank you for your response! The last step we'd like for you to try is to factory reset your device. Please make sure you have your cloud backup enabled as well. Please let us know if the reset worked or not!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Knock, Knock! We're just following up with you to see if the factory reset worked for you. If not, please let us know, and we'll happily assist further. Have a great rest of the day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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