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Black mass cross

NCHorn1313
Level 2

I just updated the latest update and there is a black mass cross looking thing on my screen that I can't get rid of. I tried turning off my quest but still there. How do I get rid of it? Really Anoyin. 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello @NCHorn1313, we hate to hear that your display is giving you some difficulties. We definitely cant have this going on while you are attempting to enjoy your free time. Did the headset accidentally fall or sustain any water damage when you were updating it? Additionally, instead of turning the headset on and off, have you attempted a factory reset or reboot?

MetaQuestSupport
Community Manager
Community Manager

Hi again! We wanted to check in with you and see if you're still having display troubles. If so, let us know! We'd love to help get this sorted out.