Black screen after 3 dots inside guardian

[OrangeBerry]

Hi everyone,

This is a very recent problem concerning my quest 2.

It starts up normally, but once the 3 dots are gone i'm engulved in black, only being able to see my guardian. Once i physically get out of it, it switches to passthrough.

I have updated the Quest software and installed it moments before this issue. I do not know what version unfortunately.

[robert.green.5621149]

So an untested update occurs and the only solution is to reset the device and lose data / progress etc.

I'm struggling to believe that an company can seriously operate like this.

[Jed_Bartlet]

same issue here. cannot believe factory reset is the only way out... Oculus, there must be another way to fix your own update!

[Mark7451964]

You don’t have to buy a new headset man. It’s just the stupid update. Do a factory reset on the headset, then after all the initial set up of everything again shut down and reboot one more time and everything will be great. 

[soaringfeenix]

Did they get back to you with any info? Really don't want to do a reset.

[StuartMacGregor91]

Mines just done it today, glad I’m not the only one

[StuartMacGregor91]

Same issue, hope this gets fixed soon, too many people reporting this just to be random. Must be a bug within the last update

[Jed_Bartlet]

saw this potential fix on Reddit, but not sure if it will work on Quest -> https://www.reddit.com/r/OculusQuest/comments/nzoq6x/black_screens_on_boot_possible_fix_by_enabling/

[PlasmaOOFS]

Same problem here, I'm submitting a support ticket now.

[TBwn]

Let us know if they can offer any solution better than a factory reset.  Would be good to know for next time.

[iFudge]

This started to me today too. Kept rebooting and now it’s just a black screen from start up. Quest 1. Really don’t want to factory reset, but is that my only option?