Black screen after Factory reset and no Tracking

[ndalian]

Dear Meta Support Team,

I am reaching out for assistance regarding my Meta Quest 3, which has been experiencing significant issues. After a factory reset and allowing the device to dry out completely, I am still encountering the following problems:
1. Black Screen: After the initial logo appears during startup, the screen goes black and does not display any content.
2. Tracking Issues: The headset does not track my movements accurately, and the controllers are not detected at all.
I have ensured that there are no obstructions to the proximity sensor, and I have tried various troubleshooting steps, including power cycling the device and checking for firmware updates. However, these efforts have not resolved the issues.
Given these persistent problems, I would appreciate your guidance on how to proceed. Is there a possibility of repair or replacement under warranty? Any assistance you can provide would be greatly appreciated.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,

andy

[MetaQuestSupport]

Hi there,

Thanks for reaching out to Meta Quest Support. We would like to look into this more securely for you.

We would invite you to direct message us by using the following steps so that we can assist you more securely. 

• Please select our name to get to our profile page, or click Here.  
• Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
   

We are looking forward to your reply there.

[ndalian]

I have send you 3 messages already with my details. And I only receive back question if my issue has been resolved yet or if I need more help. The issue hasn’t been resolved. I have send you multiple messages with details and the problem. Can you still help me with this ?

thank you

Andy