06-11-2021 03:48 AM - edited 06-11-2021 03:31 PM
Yesterday I updated the software on my oculus quest 2. After the update when I turn the headset on I see black screen and the area I selected as guardian before the update.
If I get out of the zone I see with the oculus camera.
I tried to do a hard reboot (I held the power button for 30 seconds and 10 seconds as well), but all I see is a black screen in the zone of the guardian. Also, I submitted a ticket to the oculus support team.
Anyone knows how to solve the problem? @MetaQuestSupport
*Update* I did the factory reset and the headset works fine now.
06-11-2021 05:16 AM
Same problem here, nothing works...
Connected it to the PC; let it plugged in and waited; held power button; went into bootloader and rebooted; rebooted a bunch of times;...
still nothing
06-11-2021 06:19 AM
Same probleme here on Quest 1. I made a hard reset two times and now it's impossible to pair my quest with the smartphone oculus app -.- I don't know what to do.
06-11-2021 07:17 AM
I have the same issue, black screen after update. Made a ticket also.
06-11-2021 07:51 AM
I am shocked to hear so many people have the same problem! @MetaQuestSupport help us! I hope it's fixable, my oculus is practically new.
06-11-2021 08:00 AM
I am having the same problem after loading the V29 update. I have tried all the basic stuff from re-booting and re-starting. I don't want to do a factory re-set and I shouldn't have to!! Somebody must have the answer to this problem!!
06-11-2021 08:13 AM
Yeah I'm with you! I don't want to do the factory reset since it will delete all my game progress! And I don't understand WHERE @MetaQuestSupport is!! I see a lot of people with the same problem, how come they don't do anything with it.
I really hope they will reply soon enough, I'm not doing the factory reset yet.
06-11-2021 08:15 AM
Same here. Tried Restarting it Like a million times, i even did the sideload update, nothing. @MetaQuestSupport help us please
06-11-2021 08:27 AM
And plus, it doesn’t even let me change the gauardian nor adjust the floor height
06-11-2021 08:30 AM
Yeah It's the same for me. It just remembers the guardian I set up before the update.