My Meta Quest 2 has been performing flawlessly since I bought it in February of this year, but yesterday I made the mistake of downloading and trying to install Meta's Paradiso environment as a home screen and began seeing only this error message upon starting the headset: "SHELLENV keeps stopping". Now all I get is a message asking if I want to exit the app or cancel and I'm hoping someone has experienced the same crippling result and can offer a suggestion on how to repair the damage caused by one of Meta's own apps!
Hey @xXJOYTORXx! Just wanted to check in and see if you still require any help with your black screen issue, or if you have managed to find a solution. Feel free to reach out to us as we are always available to assist you!
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Hello there! To fix this issue you'll need to reset your headset! There are two ways to do this. One: If your headset is connected to the meta app you can reset it through there. And two: if not, you can hold the power button with the volume button to open a factory reset screen. Hope this helps!
Hey there @bbcnicenjiucy77 we were wondering if the steps from your fellow peer @xArduinx were attempted and if you were able to get this fixed. Either way please be sure to let us know so that we can proceed accordingly. We look forward to hearing from you.
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Hello once more, @bbcnicenjiucy77. Were you able to get this solved? If not, we are more than happy to continue assisting you with this issue. Let us know!
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Hey Cygan1994, we will be happy to help you with locating your headset files on your phone. Per your response I will be attaching an article on how to do so here.We hope this was helpful. We wish you amazing day!
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Thank you so much for this info, @hazed100 I just experienced this issue today, and I would have lost countless hours if I followed the factory reset route. I'm so thankful that I found your post. I appreciate you!!!
