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Black screen issue with my Oculus Gear Vr

panwart3693
Honored Guest

 I have been trying to solve this since months now. I am fed up of this black screen that wont open at all with just a cross sign at bottom. Help me or i reach Customer Courts.

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there,

 

While we don't provide technical support for the Gear VR anymore, Samsung can! Here's a link to their VR support page. Maybe give them a ring and see what they say?

 

Link: https://www.samsung.com/us/support/mobile/virtual-reality/ 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

d2jkazb
Expert Protege

some people had same issue and fixed it try search for reddit.com and gear vr 

NO solutions for us then.

 

d2jkazb
Expert Protege

did u try cleaning the ports with toothbrush? i saw someone mentioning black screen and after he did clean the ports everything was working again as normal or try the phone put in vr developer mode and run a vr game without the headset and u will see if the problem is software related or hardware related right away ,,,