10-10-202307:38 PM - last edited on 12-04-202310:48 AM by TheAntiSocializer
I was playing on my quest 2 and a black screen randomly popped up on my screen to the point where I couldn't see anything or do anything. I tried every solution every one has on the forums and on Google none of it worked not even factory reseting it.
Hey everyone! I've just received some confirmation from the engineering team and it looks like the best course of action would be to reach out to @MetaQuestSupport through PMs if you're seeing this. This way they'll be able to get a better look into some possible options
Yesterday all good (V56). Updated to V57 last night and now the headset is unusable. Right after the update the video no longer displayed. It is not "black", it is obviously on but there is no picture. To check, I was able to cast to my phone and everything was normal. The controllers function and the audio is fine. Restarted several times, no change. So, factory reset time. Before I reset I checked the (Vol-)+power button menu and the device states it is in a "Locked state". Factory reset did nothing to help the situation. Went through Whatsapp for "help" (what a **bleep**ing mistake...useless) and the only option is to spend $150 on a used unit. Is there hope that the next update will fix this issue or do I need to spend $150 because an update from the manufacturer bricked the unit? Is there any secret things to do to get this unit running again? I need this for work everyday...not just gaming here. HELP!
Hey there, @kevinnicholson3d. Thank you for bringing this concern to our attention. While we hate to hear about your experience with our support team, we'd love to look into your device further. So that we're able to gather further details, please send us a PM. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Also, remember you must be signed into the community first to send us a private message. We look forward to hearing from you soon!
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Perfect, @kevinnicholson3d. We appreciate these details and we're glad to see this concern is being looked into further! From here, please continue to allow our support team to follow up with you regarding this concern to get you back into VR. We hope to hear an update soon!
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Hey @HS0404! We know display issues can really eat into your VR time, so we'd love to help get you back into the action.
To start off, could you please list what you've already tried besides a factory reset? This way we don't have you repeat anything you've already attempted.
We'll be looking forward to your update!
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I tried a soft reset, I've tried restaring it, I've tried tightening my strap, I've tried removing the silicon thing, I didn't need the try charing it since it was full battery, I've tried cleaning the sensor, and as I've already stated a factory reset.
Thanks so much for reaching back out to confirm this for us! As for now, it looks like we'll need to get you in touch with one of our support agents which will require some sensitive information that is best shared through PMs. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
It's been a month without my headset and I'm trying to develop a game. I keep getting non-replies from what I suspect is a bot which do nothing but delay an answer from Meta on if this V57 problem is being fixed or even be looked into to. No one knows, much to Meta's convenience. Some actual information would be greatly appreciated after a month on talking to a bot through email.
Hey there! Just ensuring you were able to get in touch with a support agent and get he assistance you need! Please let us know if you have any further questions, and we will be more than happy to help.
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