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Black screen unless casting to device... fixable?

Iemonade0_0
Honored Guest

In the past 24 hours my device decided to stop working and the 'no command' screen appeared. After a factory reset, we managed to get set up again with the controllers and the internet, BUT, the only time the device lenses works is when I'm casting to a phone via the app. If i stop casting, the screen goes black and the controllers disappear even though the screen is still 'technically' on.

 

Has anyone else encountered this issue recently and found a resolve?

Meta simply offered me a refurb device, although I feel this is a SW error rather than a HW issue.

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