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Black screen

jojo_milk
Honored Guest

I let my sister use my oculus quest 2 (125 GB) and she said it stopped working I took a look at it and it said tracking lost and the screen was frozen I factory reset it and when I booted it up I was just a gray screen it was on but didn't load anything I tried to find out how to but I couldn't find hot to fix it

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Good day, @jojo_milk. We understand you are having an issue with your Quest 2's screen not displaying anything. Being inside a virtual world is definitely something fun and unique that differs from person to person. We love that you were attempting to share that experience with someone you know, and we will work with you to try to return you both to your own individual experiences. We ask that you send us a private message. You can go to our profile or just click here. Once on our page, click "Send Message" to privately message us. Please keep in mind that you must be signed into the community to send messages. We hope to hear from you soon!

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MetaQuestSupport
Community Manager
Community Manager

Hey again, @jojo_milk! We wanted to circle back around to check in on you. We're happy to help out here, we just need to speak with you in private to gather some information! Looking forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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