I am experiencing a serious issue with my Meta Quest 2 headset. After attempting a factory reset using the hardware buttons, the screen has gone completely black and remains unresponsive.
Currently, when I power on the device, I can hear the system startup sound, but the display does not show anything — it stays dark the entire time. As a result, I cannot access the home screen or proceed with setup in any way.
I have also tried connecting a USB keyboard via an OTG adapter in hopes of navigating without the controller, but nothing appeared on the screen. Since I cannot see anything, and my controllers are not connected, I’m completely locked out of the device.
Please advise me on how to resolve this issue or whether my device requires repair or replacement.
Thank you for taking the time to post about your Quest 2 issue, bringing it to our attention. Because you're already attempted a factory reset, please click on our name here on the forum while you're logged in, and send us a private message so we can collect some further information from you.
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you better hope its still under warranty... if not youll have to shell out $150 to replace it with a refurbished one... there could be any number things but most of what ive seen is its either an update that meta issued out, a bad camera or a proximity sensor.... id start with the sensor then camera then if all that fails you should check META HAS BRICKED MY RIFT S - LEGAL ACTION INCOMING - Meta Community Forums - 1262978 for any updates on this lawsuit this guy is trying to push. Good friggin luck!
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