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Blade & Sorcery nomad refuses to stay installed

praWper
Honored Guest

Subject. Every time I've installed it, it would show installed for a moment (i get the notification) and then it just deletes itself after completion. Every other game installs perfectly

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Thanks for bringing this concern to our attention, @praWper. We definitely want to make sure you're able to enjoy playing Blade & Sorcery without having to download every time, so we'd love to get to the bottom of this! 

If you have already started troubleshooting this concern, we'd like to gather what has been completed, as well as the following: 

  • Let's uninstall the Meta Quest mobile app, hard reboot the headset, then download our mobile app once more.
    • If unfamiliar, to hard reboot the headset, we will want to hold the power button down for 30 seconds.
  • If there are games not commonly used on your device, let's have these uninstalled to see if we're able to allow Blade & Sorcery to download successfully.
  • Test a new Wi-Fi network or hotspot when downloading the game on the device.
  • When did you notice the game would no longer download onto the account?

As we continue working to make sure you're all set, please let us know how things appear while downloading the game!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Pssst! You still doing alright? Just checking in to see if you're still in need of our assistance! We want to make sure we can get you back on track! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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