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Blade and sorcery quest 1

Digballs
Honored Guest

I just bought Blade and sorcery nomad on my quest 1 and it doesnt even give me the option to download it. It is just some blue circle I cant do anything with.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Digballs! We couldn't help but notice that you are reaching out because you are experiencing some issues when trying to install Blade & Sorcery: Nomad. We certainly get how disappointing something like that can be especially when you are looking forward to playing a new and exciting game, so we'd love to provide a little insight as to why this game is not installing on your headset. It appears that game is only supported on the Quest 2 and Quest Pro. We know this may not be the answer you were hoping for, but we hope it clears up any confusion this issue may have caused you. Since this game was purchased for an unsupported device, you are more than welcome to request an automated refund.

To request an automated refund:

  1. Open the Meta Quest Mobile app on your phone
  2. Tap Menu in bottom right corner
  3. Tap Settings
  4. Tap Purchase History
  5. Select the content you'd like to request a refund for
  6. Tap Request Refund
  7. Follow the on-screen instructions to request your refund

Please don't hesitate to reach back out to us if you happen to have any further questions or concerns as we are always happy to help! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Digballs! We couldn't help but notice that you are reaching out because you are experiencing some issues when trying to install Blade & Sorcery: Nomad. We certainly get how disappointing something like that can be especially when you are looking forward to playing a new and exciting game, so we'd love to provide a little insight as to why this game is not installing on your headset. It appears that game is only supported on the Quest 2 and Quest Pro. We know this may not be the answer you were hoping for, but we hope it clears up any confusion this issue may have caused you. Since this game was purchased for an unsupported device, you are more than welcome to request an automated refund.

To request an automated refund:

  1. Open the Meta Quest Mobile app on your phone
  2. Tap Menu in bottom right corner
  3. Tap Settings
  4. Tap Purchase History
  5. Select the content you'd like to request a refund for
  6. Tap Request Refund
  7. Follow the on-screen instructions to request your refund

Please don't hesitate to reach back out to us if you happen to have any further questions or concerns as we are always happy to help! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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