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Blank screen after factory reset. Vibrating controllers. Can see everything up to the pair control

wenla
Honored Guest

Oculus Quest 2 went blank yesterday and controllers were not responding/recognized. I have tried everything. Factory reset a couple of times, boot from boot screen, fully charged, different rooms/lighting.  I can see the volume display, the little blue Oculus logo, the menu screen for boot, factory reset, etc. After the reset it goes through the motions, gets to the bright screen that shows the two controllers and goes blank. I can hear the music, but nothing on screen. If I cast I can see the little red dot on my screen and that's it. I actually have 2 and it happened on both at the same time. The other one is working after a factory reset. Won't work on the other. This is making me insane.

7 REPLIES 7

MetaQuestSupport
Community Manager
Community Manager

Hello there @wenla! We appreciate you reaching out regarding your blank screen after the factory resetting issue. From our understanding, you have completed the last troubleshooting step there is to perform a few times. We know how it feels to exhaust all options and still have no luck, We would like to extend our helping hand to make sure this issue gets resolved for you as quickly as possible. We also want to let you know in advance we appreciate all your time and patience as we work together to get this resolved. If you don't mind, we want you to PM us so we can gather information we don't want the public eye to see.

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing back from you soon!

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MetaQuestSupport
Community Manager
Community Manager

Hey @wenla! We have received your PM, and we'll be reaching out to you shortly, so please keep an eye out for that. We hope you have a great rest of the day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

This problem is also happening to my headset as well

Hello there, @PizzaLover102! We see that you are also experiencing black screens with your headset. We understand how this can cause many questions and disrupt an amazing VR experience, so we would love to look into this for you and get you back to a smooth VR experience. If you can, please shoot us a PM so we can gather sensitive information while keeping it safe from the public eye. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward in chatting with you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I actually found it that one of the tracking sensors broke and I am getting a replacement 

Thank you for the update! We are glad that you were able to get to the root of the issue. Please feel free to let us know if you need any additional help or have any other questions, and we would be happy to help you further!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

In the headset or in the controller? My controllers work fine and pair with my other VR. This same issue was happening on my other VR as soon as they both updated. I factory reset both. One started working fine, the other is still blank screen after start up.

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