07-09-202412:08 AM - last edited on 07-11-202409:32 AM by BlueberrieSmoothie
Hello.
I have read several forum threads with people for whom the Rift S does not work due to Displayport connection errors. My case is a little different because the Oculus application (Meta Link) says that the Displayport is working (and the USB). But the Rift S screen doesn't turn on.
Specifically: I have given my old Rift S to my brother, with a computer that meets the minimum specifications according to this article (https://www.meta.com/es-es/help/quest/articles/headsets-and-accessories /oculus-rift-s/rift-s-minimum-requirements/). However, when I install the Meta Link app and start the setup, it says everything is fine (USB connection, Displayport, paired controllers) but when it gets to the part of putting on the HMD and following the setup in VR, nothing is visible: Rift S screen is off. The internal white LED is correctly ON until the moment I put Rift S on (when it turns off) and the external blue LED is also ok.
The graphics card I did the tests with was an nVidia GTX1060 with 3 Gb of VRAM. But then I tried a GTX 1650 with 4 Gb of VRAM, with the same results (in both cases, I installed the latest nVidia drivers for each card, cleanly). The computer has Windows 10 recently installed and updated (and with hardware drivers installed) and there are no visible problems in Device Manager.
I bought a powered USB 3.0 hub and tried connecting the Rift S to it alone and no other USB connected to the computer.
I tried reinstalling the Meta Link software from scratch, previously eliminating any trace of it on the computer.
I tried updating the BIOS of both graphics cards with an nVidia updater and even the BIOS of the computer's motherboard.
Finally, I tried plugging the Rift S into my personal computer again and it works. It's on my brother's computer where it doesn't work, so the Rift S cable is fine.
I'm tired of searching for possible solutions on the internet and doing a thousand tests... without finding a solution.
Hey there! Thank you for reaching out to us on this. We want to make sure users are able to play VR the way they want with as few road bumps as possible. After reading over your post, we do have some information for you. The Oculus S reached its end of life and isn't receiving updates. It looks like this is also true for the article you linked. There's a more recent article that goes over the requirements for using Link/Air Link. The 1060 3gb is not a supported card. 1060 4gb isn't listed, which would also indicate it's not supported. 1060 6gb would be supported. Ultimately, the graphics card would need to be changed out here for your brother's PC. Assuming everything else is compatible this should do the trick. If you're up for it, you can try swapping out the graphics card in your computer for your brothers and see if that allows the Rift S to run. If not, please follow up here. Let us know what processor he's using, how much ram he has as well! If he meets the requirements we'll be happy to dig deeper into this.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
...I tried to install a GTX 1080, 8 Gb VRAM, on my brother's computer, installed the latest nVidia drivers cleanly, reinstalled the Meta Link software (cleanly)... but the Rift S still won't turn on!! Configuring the Meta software, it says that the DP connection is correct and also the USB but when I put on the Rift S, the screen does not turn on. Exactly the same thing that happened with the GTX1060 and the GTX1650.
Then, I tried Rift S on another computer with the same GTX 1080 and Rift S works!!
I have looked at the link you posted and my brother's computer meets the minimum requirements. It has an i5 7600 at 3.5 Ghz, 8 Gb of RAM (1 DDR4 2400 module) and an MSI B250M PRO-VH motherboard, with updated BIOS.
I'm tired of trying and trying combinations and reinstalling software and I don't know what could be going on.
Hey @cestomano. We know you're eager to resolve the issue. We see and appreciate all of your efforts to fix this. We have a final suggestion for you before moving to the PM's for alternate options. The issue could be caused by the 2D desktop and the OVR Server using different graphics devices. It's common on gaming laptops with both an integrated and dedicated graphics device, though it can happen on desktops with specific Windows configurations.
To fix this, ensure Oculus\Support\oculus-runtime\OVRServer_x64.exe is using the same graphics device as their 2D Desktop. To fix this:
Go to Windows Settings > System > Display > Graphics Settings
Click Graphics performance preference
Click Choose an app to set preference > Desktop app
Locate your OVRServer_x64.exe. By default, this will be located as follows:C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe
Click Add
Set this to Power Saving then close the settings menu and click Save
If this does not work or is already the setting selected, Performance Mode can be tried instead
Reset the computer and test VR Desktop
If these steps above have been followed and they have not resolved the issue, please do the following:
Navigate back to the Graphics performance preference and ensure OVRServer_x64.exe is still listed. If not, the setting was not saved.
Click Save and closed the settings window BEFORE resetting the computer.
If the OVRServer_x64.exe is still listed, try switching this to Performance Mode rather than Power Saving.
If this still does not work, follow these steps:
Open Windows Settings > System > Display > Graphics Settings
Select Classic App from the drop down and click Browse
Select the OVRServer_x64.exe
Click Options > Power Saver > Save Ensure the "Power Saver" option has the integrated graphics device at the top of this menu.
Finally, as stated before, if the steps above do not prove to resolve things, use the link here to send us a PM so that we can gather the needed info to look into possible warranty options for you. Looking forward to your response.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Sadly, that hasn't worked either. At least, the first part: I have put OVRServer_x64.exe in both Power Saving mode (resetting after that) and Performance Mode (making sure the settings are saved) but nothing, the same result as always: Rift S detected (USB, displayport, controls) but the screen doesn't turn on.
I couldn't do the second part since in Windows Settings > System > Display > Graphics Settings only Desktop app and Microsoft Store appear, nothing else.
Anyway, it seems that I have a curse with this computer and I can't figure out what's going on. I'm not going to put a PM since the Rift S is not under warranty and, furthermore, I have verified that it works well on several computers.
Hey @cestomano. We understand you feel like you're on a brick wall with everything. But sending us a PM will also allow us to further diagnose and grab the PC logs to see if there's a solution we haven't explored. Let us know your thoughts on this. We hope to hear from you soon.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @cestomano. Thanks for your reply. We haven't gotten the message yet on our end. We're keeping an eye out for it. Let us know if you have any difficulties with sending the PM. We're looking forward to your response.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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