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Blue thick line horizontal on screen

kieraneaton.2022
Honored Guest

 

 

Dear [Support Team/Oculus Support],

 

I’m reaching out to seek assistance with an issue I’m experiencing with my Oculus 2. Upon powering it on, the screen initially shows a black background with a faint blue line across it. This gradually evolves into a thick blue line, and eventually, the screen becomes completely pixelated, rendering it illegible.

 

I have attempted troubleshooting by holding the power button and volume down button, but this results in the screen displaying what looks like a field of tiny stars. While the audio works perfectly, the visual display remains non-functional.

 

Any guidance or solutions you can provide would be greatly appreciated. Thank you for your support.

 

Kind regards,

 

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