Bluetooth pairing seems to be broken for me on iOS. This manifests in a number of issues:
Hey there! That's not an experience we want to hear from customers. We'd love to help you pair your device to your phone via Bluetooth.
We have a few things we would like to have you try to see if they resolve the issue.
Please don't hesitate to reach out to us if you are still having issues. We want to get you back to gaming.
Sorry, I'm not clear on what device you want me to perform those steps on. Due to the way that the device shows up, I cannot unpair it from the iOS bluetooth menu. As for the steps provided:
I have personally taken a number of steps to try to fix this issue, but none worked:
Other notable info:
I am having the same issue with my refurbished quest 2. I’ve done everything that @Ovrtaker has done and still nothing.
I paid for a new quest 2 and the fan broke 2 weeks after I got it. I was told I can have a refurbished one which is ridiculous considering I paid full price for a new one. Now, weeks later, I can’t get mine to connect.
Where is the support?
disclosure. There’s no apps>Bluetooth in iOS in the settings menu. The support team member has zero clue on how to fix this issue.
Hey there again. Thank you for letting us know you did all of that troubleshooting.
We have let our engineers know about this issue with the iPhone not connecting and they are working hard to find a resolution.
Can you please try the following as a work around:
Did you ever find a work around? im on the original quest as well. I have gone through countless troubleshooting options to narrow in on a possible solution. I have factory reset a few times, cleared my bluetooth cache, tried to pair on 4 different phones. Attemped to connect via multiple networks, and yet here I am. After searching through pages of reddit feeds and different forums, it seems as if this is a major common issue that "Meta" cant fix. There responses are all the same.
Hey there @Venger_ATX! We noticed that you are having some issues with pairing your device via Bluetooth. We hate to hear that any of our users would be experiencing something like this and we'd love to help you get this sorted out! Can you please provide us with the troubleshooting steps that you have already tried as we don't want to rehash anything for you. Also, are you receiving any error messages when trying to pair your device? We'll be standing by in order to offer further assistance!