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Bone lab not working

BlueDuck_E21
Honored Guest

Hello everybody! We are having a problem playing bone lab. When we turn the game on the screen is black with three dots and it never loads. We have tried rebooting it and re-downloading it, nothing is working. Any solutions here?

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey there, @BlueDuck_E21! Thanks so much for reaching out to the community about this. We know how it feels to stare at those dots, and we're ready to lend a hand!

 

We start with ensuring the headset has been fully charged and connecting to the correct network. Are you using a dual-band router, and have you also tried restarting your network?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, @BlueDuck_E21! We're checking in to see how things are going. Feel free to reach out if Bonelab is still not loading. We'll be happy to look into the best next steps!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

We will try those things! Will update 

Sounds good! We'll eagerly await your update! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello again @BlueDuck_E21! We just wanted to circle back around to see if you were able to give those troubleshooting steps a try. Please reach out at any time.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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