This morning, my Quest 3 right controller disappeared during a game. There were no obvious tracking issues before it vanished. I tried unplugging and replugging the battery, as well as swapping it with a new one, but neither worked. I noticed that when the battery is inserted, the controller's white light flashes briefly and then immediately shuts off, as if it's unable to draw power or boot up.
However, after leaving it alone for a while, the right controller started working again, showing 80% battery remaining.
The issue is only occurring with the right controller.
The controller's firmware version is 1.11.1. (Q3 v60.0.0.195.366.548441754)
Is this a known issue? Could it be a firmware error? Do I need to apply for a warranty service, or is there any test you would suggest I perform?
Today, I once again unexpectedly encountered the same issue. Replacing the battery, as I had attempted previously, was ineffective. This time, the problem seemed more severe, as there was no response from the white light on the controller. Based on a discussion with my friend about potential issues with the battery compartment mechanism, I tried manually pressing the negative terminal several times without any success.
Interestingly, I later discovered that applying pressure on the battery towards the negative terminal while it was inserted managed to successfully turn the controller on.
Hey @WiL_Ch! Thank you for your patience during such a hectic season! We were dashing through the posts, and noticed you were still having issues with your right controller staying on, even after all the troubleshooting steps you provided! By the sounds of it, it's just an issue with the terminal in the battery bay not completing the circuit, to the controller. However, if you are still experiencing issues with this, we highly advise that you send us a DM.
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We eagerly look forward to your response, and towards working together on a resolution!
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Hey there! We were just wanting to get in touch to see how things were going for you and let you know we are still here if you need us! If you do have further questions, please feel free to reach back out to us and we will be more than happy to assist you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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