My headset is stuck in a boot loop where when I turn it on, it downloads an update, then gets stuck on the part of the loading screen with the meta logo.
I have been in touch with support, they had me exhaust several troubleshooting steps, including a factory reset, none of which worked. Does anybody have any ideas to bring this thing back to life, as the support team is not being helpful at all. If I could somehow save this headset without getting it replaced, I would be very thankful.
The only replacement option I am being offered will take 10-14 days which is in my opinion, an unacceptable level of downtime, especially considering that I bought my initial headset in August, and already had a previous one have to be replaced due to a defect. I am even willing to pay the difference to upgrade to a Meta Quest 3 to expedite this, as it has the app I use (sense arena) and the 2 has proven to be very unreliable.
I initially contacted support Monday night, started 3 live chats, and this has not been resolved, and as far as I am aware, the replacement process has not even been started. When the chat ends and I switch to communication via email, I cannot seem to get replies to my emails. I did have one agent I chatted with tell me that I could do the advanced replacement program (which I used last time for a replacement), and she even checked and verified that I was eligible on the chat. Then when I finally received my follow up email from the chat, I was told this was no longer an option. I would love for somebody from Meta to contact me regarding this issue.
Hello there, @Tristan729! Thank you so much for bringing this to our attention. This certainly isn't the experience we want for our users. We understand that waiting for 10–14 days is not the ideal solution that you were looking for, though we appreciate your patience and cooperation as we work through this together. We understand that this process has been a bit lengthy and may have even caused a bit of confusion. Rest assured, our team is doing the best we can to get you back on the right track!
We noticed that you stated you've been in contact with our support team, so we just wanted to confirm whether or not you've received an email from them. Please let us know if you have any questions or concerns that we can address with you here in this thread. We'd be more than happy to bring you some clarity on this. We'll be patiently waiting to hear from you!
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