01-05-2023 06:34 PM
Changed batteries in both controllers and now they won’t work or pair ! How do i fix it other then restarting device 10 times ! If i do a factory reset what happens to all the games i paid for ?
01-05-2023 06:41 PM
Hey there @Rhinovaldez! We know how important it is to have your controllers working properly for the best VR gaming experience possible. We hate to see you're having troubles, so let's get this sorted out! To answer your question, a factory reset will wipe all data from the device and restore it to default settings. After logging back in your purchases will be available to redownload, so no need to worry about missing out on your games and apps! Make sure you have cloud backup enabled so you don't lose any data. You can then follow the steps found here to factory reset your device. If you continue having issues with your controllers, we have a couple additional steps you can try:
We hope this helps!
01-06-2023 06:43 PM
Hi again! We wanted to check in and see if the troubleshooting provided was able to help with your controllers. Let us know, we'd love to get you back into the world of VR!