Showing results for 
Search instead for 
Did you mean: 

Bought Games and Apps not showing in new Meta Account

Honored Guest

Hello, I recently migrated my Facebook account to the new Meta account and some things seem very wrong. On the Meta account portal, none of my paid/bought games and experiences are shown. On my phone, within the fully up to date Meta Quest app (android), none of my paid games and experiences are shown and the phone won't connect to my Quest 2.

Everything is totally, fully up to date. The phone app appears to be using my new Meta account, my Quest 2 appears to be using my new Meta account, and I can access my Meta account from the web just fine.

However, all three of these devices don't seem to be aware of each other's existence. So, the web portal has no idea of the content or device I've bought/am using, the phone isn't aware of the apps I'm using, but is aware I have a Quest 2, but it won't connect to it. The HMD seems to be aware of the new Meta account, but even after switching to that account AND THEN buying some more apps, nothing but the HMD states I've bought them.

This is a terrible, horrible UX. The process is so opaque for the user who has no clue what the single source of truth is. None of the platform elements seem to be in correct communication with the others.

I don't want to hard reset my HMD because I don't want to lose content again which as already happened to me last year. 

Meta, please fix this. 

Someone from Meta, please help!

Thank you.


Honored Guest

I would also add that my payment method is still correct. I find this to be a bit of a slap in the face. It's easy enough to track how someone could buy stuff, but the stuff they've bought is too difficult? Sorry, but this sucks. Please do better.

Thank you for informing us about your problem, @sp ce. We hope to be able to resolve it for you. Please head on over to our private messages, so that we can authenticate some of your account information. We do not want your personal information to be stored in a public database. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?