Brand new Left controller does not work

[khilex]

When i try to pair my out of the box meta quest 2 Left controller,

- the right controller vibrates once,
- then it blinks every second with a higher intensity then the normal 'pulsing' blink

On the mobile app, i see the right controller with the battery and the firmware version (1.9.0)
as for the left one, it looks paired but no battery or firmware information, ( i got the serial number only) and don,t forget the steady blinking

I did try to factory reset the meta quest and unpair/pair the controllers without any success.

[khilex]

I tried to replace the battery for brand new ones, same result

[MetaQuestSupport]

Hey there, khilex! We never want this type of experience for our new Meta Quest users. We know how disappointing it must have been to be ready to explore the world of VR on your new device, just for your controller not to function properly.

We appreciate you listing what troubleshooting steps you've tried so far. We'd like to suggest that you remove the battery for 30-60 minutes to try and reset the controller completely. If this doesn't work for you, please feel free to reach out to our support team here. We want to make sure you're able to enjoy your new device as soon as possible!