02-20-2023 12:07 PM
Got a brand new oculus 2 two years ago. I just opened it and tried to charge it, but after letting it charge for a couple of hours, all it does is f ok ash a empty battery display for a second or two and then goes dead. Can't reset anything as it won't charge enough for that too happen. Tried to put in a support ticket but it takes me back to the main page. Can anyone help?
02-20-2023 12:16 PM
Hello there @raydaniel.2023, we appreciate your time spent on our forums page, and we hope you were able to complete the ticket process on our support page. We want to encourage you to continue working with our support team via our website, as they have more systems in place for broken devices like yours.
02-20-2023 12:26 PM
Talk you, but i wasn't able to submit a ticket.
02-20-2023 12:39 PM
Hey there, @raydaniel.2023! We understand how troublesome it is to set up a ticket to reach our support page, and we're happy to walk you through the process!
Once you choose how you wish to be contacted and submit your ticket, we'll be happy to continue assisting you there!
02-20-2023 03:01 PM
A battery that has been sitting for two years will be deep-discharged. It may take a number of hours before it even starts to charge so try leaving it on charge for 24-36 hours.