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Bright dot like a pixel is out

jacjb
Honored Guest

I have a bright dot on my Meta Quest 2 like a pixel is out. Is this a major problem or is it a software issue?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @jacjb! We know having a pixel go out can really take you out of the immersion, so we'd be glad to lend a  hand. 

A basic step we recommend would be a reboot with the following:

  1. Power off the headset.
  2. Hold the Power and Volume Down button together until the menu loads.
  3. Use the Volume Buttons to highlight Boot Device and press the Power Button

If that doesn't seem to work we recommend a factory reset through those same steps, but if that also doesn't seem to help out, feel free to shoot over a private message where we can check out some other things!
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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MetaQuestSupport
Community Manager
Community Manager

Hey there, @jacjb. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!