04-12-2024 10:28 AM
04-14-2024 08:38 AM
Hello @Cl0udNine! It looks like you're experiencing some problems with your display settings. We want to make sure you have the best experience in the virtual reality world. We appreciate you trying to resolve the issue on your own. We would like to ask you to try a simple reboot on your headset to see if anything changes. If not, make sure your cloud backup is enabled and perform a factory reset. Once you have done this, let us know your results. We eagerly await your response.
04-14-2024 11:31 AM - edited 04-14-2024 11:32 AM
Thanks for the swift reply. Ive done the above but still with no success. What would be the next solution?
Thank you
04-15-2024 08:10 AM
Hey @Cl0udNine! The next steps would be to factory reset your headset. You can do so by following the steps below or clicking here.
To perform a factory reset using your phone:
To perform a factory reset using the headset:
We hope this helps, if you have any questions and concerns feel free to reach back out!
04-15-2024 09:22 AM
Hello @Cl0udNine are your lens clean? Is your IPD set correctly?
If your headset has these 2 options correct and the problems persist, I'd recommend contacting meta directly, as this may be a hardware issue
04-16-2024 09:31 AM
Hey @Cl0udNine! We just wanted to follow up to see if you still need assistance. Please feel free to reach back out to us.
We look forward to hearing from you soon!
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