The cap of my joystick popped off my controller while playing and is completely intact, but I can’t put it back in. Can someone please tell me what I can do to fix it or should I just get help (get it repaired)?
Hey @Elelkai! We know how important it is for our customers to get back in the game, and we would like for you to please send us a private message, to check out any options we can provide. To do so, please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Hey there! We wanted to follow up with you and see if you still need assistance with your issue. We will be patiently waiting for your response and hope to get you back on track!
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@MetaQuestSupport Sadly it is still broken currently I am looking if the warranty is still available but i would rather be able to repair it in a quicker solution.
As already told the cap of the joystick is completely intact but has fallen out of the little hole it sat in and it is too big to snap back it back in.
Thanks for the reply! If you can provide us your Serial Number and current Country, we'll be more than happy to check your warranty eligibility. You're welcome to send this to us publicly, or use the previously provided link to shoot us a PM. Looking forward to hearing from you!
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Hey there, @Elelkai! We wanted to check in and see if you were still interested in looking into your warranty options with us. Please reach out to us by PM if you would, or if you have any other questions or concerns!
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