Broken Quest 2 RMA'd twice, sent back both times still broken, now out of warranty

[Willem500]

I bought two Quest 2 headsets for Christmas of 2021, and they worked fine until around, november of 2022, within their 1 year warranty period.

Last summer one of them started acting very slow and wouldn't load or log in to anything, so I factory reset it. After factory resetting it became stuck showing the pairing code, and wouldn't show anything else even after resetting again. Pairing in the app succeeds, but the headset stays in paring mode and I am not able to trigger anything from the app. 

   

After going through all the troubleshooting steps with oculus support they offered to RMA it, which we did. After the new headset arrived just in time for a long term trip i was taking, I tested it and when linking to the phone I got a notice that this headset was already linked to my account. It said it was linked in the app, with the same symptoms as before (unresponsive headset, even after factory reset). 

Now without a working headset, I told them about the problems I was still having and after going through the whole troubleshooting speil again with them they had me RMA it again. I came back from the trip recently, the beginning of July 2023, and opened the "new" replacement headset they sent me. (Im guessing this can be confirmed with their logs about connection history on the headset or with my account) It is still broken, and still has the same message that the headset is already paired to my account. The Serial number is different, but it doesn't explain the message the oculus app is giving me.

Going through it with support I am told that I have been given my replacement headset, and that it is now out of warranty from Feb 2023, with a link to their refurbished device store (an offer they made 5 times over the week, images at the bottom).

Has anyone had an experience like this? I can't find any instances of how this was resolved in other places, and support told me there was no to talk to a supervisor (whatever that means): 

Advice appreciated, thanks.

Offers throughout my support chats to buy more headsets: 

[TomCgcmfc]

Meta warranties on replacement headsets is 90 days after receiving the replacement or your original warranty period, whichever is greater.  So, you had 90 days to check out your replacement.  If for whatever reason you didn’t do this I’m not sure what you have to complain about.

[Willem500]

I was out on a trip since December, so was not home to test the headset until July when I returned. I didn't think it would be a problem because I expected that after sending me my headset dead once they would actually send a working one back this time.

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"Any repaired or replaced Product will continue to be covered by this Warranty for the remainder of the original Warranty Period or ninety (90) days following your receipt of the replacement or repaired Product, whichever is greater."

The headset they sent me back was neither a repaired or a replacement headset, it was the same headset I had sent back with the same set of issues, and the software told me it was the same headset. 

[ThyRuinedKing]

Hey there, I went ahead and brought this up to the team just to clarify and confirm if there's anything else we'd be able offer to help. It does look like the information the agent had provided you is correct, the only way we'd be able to assist is with a purchase through the Out Of Warranty program that was mentioned.