Hi. My controllers are broken. They literally stopped working after 2-3 weeks of purchasing my meta quest 3 headset. I’ve been going back and forth here with you guys and also was sent a private email, and was asked a bunch of information about my headset SN, controller SN, box SN, account name, etc. literally has been 4 days since there last response. They have completely ghosted me. I’ve emailed them multiple times everyday and I still have not received a reply. All my old forums I can’t even reply there either. Had to start a whole new conversation. Meta quest customer service is absolute TRASH! At this point I would like a refund. Please meta, RESPOND!
Hey there, @marjoizzyava! We want to get you back to the VR experience, and we can look into this further; however, for privacy and security, we would want to discuss the details through a PM. Please select our name to get to our profile page, or click here. Please remember, you must be signed into the community first to send us a private message. From here, this will allow us to discuss the details so that we can review this situation further.
We appreciate your time, and we look forward to hearing back!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
