Hey knox-_, we totally understand your concern with this issue as the controllers are the main way to interact with games on Meta VR devices. We are here to help you resolve this! First, we want to make sure we are pairing the controllers properly. To do so:
Once you've paired your controllers, the controllers will automatically connect to your headset each time you turn it on, if it's nearby. If the controllers are not connecting, please leave the batteries removed from the controllers for at least 10 minutes before replacing with new ones and trying to connect again.
If the issue still persists please reach out to our support team, using this link, for more advanced troubleshooting options.
Hello, @knox-_ we want to get you back online as quickly as we can. In light of the situation, we want to ensure that we get you to an agent that specialized for a situation of this nature. Unfortunately, because we are limited on our resources here in forums we want to advice you to create a ticket on our support website. Please follow this link to get to a specialist.