11-03-2022 08:53 AM - edited 11-03-2022 08:56 AM
After receiving the demo version of the game / program, the button for receiving a gift (Redeem Gift) disappears.
After the expiration of the free trial period, and regardless of the period, even if you delete the installed version, you cannot receive a gift to your account.
If at this time you search for a game in the store through the search, the game is considered purchased. On the game page, an offer to purchase will be shown, i.e. there is no access. I attach a screenshot.
My request is to pass this problem to the developers - it needs a solution.
11-04-2022 03:37 PM
Thanks for that screenshot! If you haven't reached out to the developers of The Climb, please do so, and let's see someone chime in this thread with more info.
11-04-2022 11:29 PM
I have the same problem. Can't someone fix it?
11-05-2022 11:12 AM - edited 11-05-2022 11:14 AM
The same problem with all games and programs that have demos. This problem is probably on the store's side.
upd. You can try to repeat this yourself. If you want, I can record a video as I take a demo and the activation of the gift disappears from me.
11-30-2022 02:31 PM
Same problem with pistol whip trial installed
11-30-2022 04:17 PM
Hey there @TremereRus! We know how it feels not being able to redeem a gift, we want you to be able to enjoy your games to the fullest! Luckily we know exactly what to do in this situation, we'll just need a bit more information so we can take a peek at your account. Please click here or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message! We look forward to hearing from you.
12-01-2022 04:21 PM
Howdy @TremereRus, we just wanted to touch base with you. Let us know if you still need assistance redeeming your app! We're more than happy to help.
12-05-2022 03:23 PM - edited 12-05-2022 03:33 PM
12-25-2022 11:42 AM
I have the same problem. The worst thing is that Meta Support can't solve this problem for 2 weeks. The only thing they can advise is to try to use a different browser or use the code on a different account...
06-17-2023 06:32 PM
I need help! 😅
I'm trying to redeem a gift code for First Person Tennis on the Quest 2...