Issue : Added Device to Meta App (android) - After a few days device is no longer tied to app/account but headset functions as normal - cannot use APP to cast change settings (mainly devmode)
Factory reset fix's this for a few days then it disappears again - its been doing this for months now and its getting to the point where its really annoying having to reset+ go over the H&S stuff each time i re-add it
Hey there! Thank you for bringing this concern to our attention. Having our apps disappear is never fun, and we definitely want our fellow users to get the best experience possible when gaming with us. So rest assured, we'll be happy help get to the bottom of this.
To start, we'd like to gather a few details from you that'll help determine our next steps?
Have you tried uninstalling the Meta app and reinstalling?
Have you tried connecting to a different Network/Router?
Does this only happen while using certain apps?
We'll be looking forward to hearing back from you on this.
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Hey there! We're just checking in to see if you're still needing further assistance. If so, please let us know. We'd be happy to continue working with you!
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Have you tried uninstalling the Meta app and reinstalling? yes multple times - even factorry reset phone
Have you tried connecting to a different Network/Router? used hotspot from 3 different providers plus my home intennet
Does this only happen while using certain apps? this only happens on the meta quest app for andrroid.
we also tested a new phone. and my phone
Please note this is not erlated to my account , its rrerlated to my fathers account
Only happens on his account if i add headset to my Oculas account/meta it works fine till i manually remove it myself , even using my phone with his account dose the same
Hey @zero80473! Thank you for that information, we appreciate you taking the time to get this to us. We know how important it is for our customers to get back in the game, and we would like for you to please send us a private message, to check out any options we can provide for help with this issue. To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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