08-29-2022 07:04 PM
Hello,
Oculus TV app is deleting my cached videos. I spent like 2 hours today browsing videos and caching the ones I like for offline use but later when I came back to watch them all were gone, deleted. Sometimes all get deleted, sometimes just some. In the past I had like 50 videos for months and everything worked just fine. Factory reset is out of discussion as I've already did that 3 days ago when I switched to a Meta account ( I know factory resetting wasn't mandatory, I just wanted to have a clean switch to the new account). Storage is enough, got 85 GB left.
Seems this guy also had the same problem, so it's not only me
https://www.reddit.com/r/OculusQuest/comments/mdjcx8/oculus_tv_keeps_deleting_my_cached_videos/
Here's a video I just recorded showing the caching download being completed, file showing up in "Your Media" tab and dissappearing after closing the app https://www.youtube.com/watch?v=Z6S3T5TY60Y
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