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Bug with immediate crash when starting meta quest link

S3k1.1ze
Honored Guest

On my PC, Meta Quest Link crashes as soon as I start it.
After crashing, it automatically restarts and crashes again.
I have tried uninstalling, restarting, but no improvement.

8 REPLIES 8

S3k1.1ze
Honored Guest

CPU:12th Gen Intel(R) Core(TM) i7-12700

GPU:NVIDIA GeForce RTX 3070(driver:ver.561.09)

 

Hi @S3k1.1ze ,

 

We can certainly take a look at this for you. We invite you to message us privately, so we can investigate further. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @S3k1.1ze, since we haven't heard from you, we're curious if you still need assistance in this issue?

 

Feel free to let us know! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

確認遅れており申し訳ないです。まだ解決していないためやりとりさせてください。

Hi S3k1.1ze,

 

We get how annoying this can be that your Meta Quest link keeps crashing as soon as you start it.

 

Do you get any error message when this happens?
Does the computer meet the minimum requirements?
Has this worked previously?

 

We hope to hear back from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

>Do you get any error message when this happens?
はい。「meta Quest Linkの新しいドライバーが必要です。今すぐアップデート」と表示されます。
ただ、この「今すぐアップデート」をクリックしてアップデートが開始する前にクラッシュするため、ソフトウェア上でのアップデートができない状態になってしまっています。
 
>Does the computer meet the minimum requirements?
満たしております。
 
プロセッサー:12th Gen Intel(R) Core(TM) i7-12700   2.10 GHz
グラフィックカード:VIDIA GeForce RTX 3070(driver:ver.561.09)
メモリ:32.0 GB (31.7 GB 使用可能)
OS:Windows 11 Home(ver.23H2)
USBポート:USB-Cポート
 
>Has this worked previously?
はい。以前は問題なく動いておりました。
 
クラッシュ時の画面を動画にて添付します。

 

S3k1.1ze
Honored Guest
↓translation(My apologies if the translation is incorrect.)
 
>Do you get any error message when this happens?
Yes.” I get “meta Quest Link needs new drivers Update Now”.
However, when I click on “Update Now” it crashes before the update starts, so I am unable to update on the software.
 
>Does the computer meet the minimum requirements?
processor:12th Gen Intel(R) Core(TM) i7-12700   2.10 GHz
graphics card:VIDIA GeForce RTX 3070(driver:ver.561.09)
Random Access Memory:32.0 GB (31.7 GB 使用可能)
OS:Windows 11 Home(ver.23H2)
USBPort:USB-C
 
>Has this worked previously?
Yes. Until recently, the same PC, same windows version, was working fine.
I have attached a video of the screen at the time of the crash. Please check it out.

How is the confirmation progress? Please let us know if you need any information.

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