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Business Page Hacked, Facebook Unresponsive to Case

erinkat26
Honored Guest

I've been trying to get my account back for months. I was removed as an admin so have NO access whatsoever to my business page. I sent the requested documents in a PDF via chat to prove my identity. Facebook  "Support" responded and asked for a document that was literally right above their message in the chat. I can't open another support ticket, no one has worked on my case and I can't advertise my business, respond to customers, etc. I'm so upset. Case number is 9430213087035217.

Please help.

1 REPLY 1

KHMike
Moderator
Moderator

Hi, we’re sorry to hear you are having trouble with your Facebook account however we here on the community forums can’t assist you with this directly.

We can offer support for Meta Quest accounts or Quest device specific issues, but anything related to Facebook account issues we unfortunately don’t have the ability to help with.

If your account was hacked, the best place to
get help is here: https://www.facebook.com/help/1306725409382822

We will be closing this thread as we unfortunately cannot provide any further assistance here.

Thanks.

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