I am not a native English speaker, so I am posting this with a translation.
On MetaQuest2, the buttons on the screen are unresponsive. This includes everything—Settings, Library, all app icons, minimizing and closing windows, and confirming dialogs. Immediately after startup, a dialog for "Confirm Boundary" appears, but neither the "Confirm" nor "Create New Boundary" options respond.
What I’ve Tried:
Restarted the Quest 2 several dozen times
Replaced the controller batteries with new ones
Unpaired and re-paired the controllers several times
Performed a factory reset several times
After each factory reset, the device worked for about an hour, but now it’s unresponsive immediately after startup. No matter how many times I reset it, I can’t interact with anything.
The controller pointer and raycast are displayed, and when I pull the trigger, the raycast turns blue. However, the buttons just won’t respond.
I was able to capture this behavior in a video through mirroring.
If there’s anything else I can try, please let me know. Thank you.
Can you please send us a PM, then we can look further into your options.
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We received your private message. We will be continuing our support there so we can get some more account information. We are excited to help you with your Quest 2 device.
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08-25-202407:21 AM - last edited on 08-25-202407:24 AM by KaminasWife
This is not a complete solution. In my case, it seems that the issue is related to the network environment, not the Quest 2 hardware itself.
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