Buttons on the Screen Are Unresponsive

[Sasuke.Meta]

I am not a native English speaker, so I am posting this with a translation.

On MetaQuest2, the buttons on the screen are unresponsive. This includes everything—Settings, Library, all app icons, minimizing and closing windows, and confirming dialogs. Immediately after startup, a dialog for "Confirm Boundary" appears, but neither the "Confirm" nor "Create New Boundary" options respond.

What I’ve Tried:

• Restarted the Quest 2 several dozen times
• Replaced the controller batteries with new ones
• Unpaired and re-paired the controllers several times
• Performed a factory reset several times

After each factory reset, the device worked for about an hour, but now it’s unresponsive immediately after startup. No matter how many times I reset it, I can’t interact with anything.

The controller pointer and raycast are displayed, and when I pull the trigger, the raycast turns blue. However, the buttons just won’t respond.

I was able to capture this behavior in a video through mirroring.

If there’s anything else I can try, please let me know. Thank you.

[TimmyDS]

Такая же проблема. тоже не могу вылечить(

[MetaQuestSupport]

Hey there @Sasuke.Meta,

Can you please send us a PM, then we can look further into your options.

Please select our name to get to our profile page, or click here: Community Support. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

We received your private message. We will be continuing our support there so we can get some more account information. We are excited to help you with your Quest 2 device. 

[Sasuke.Meta]

This is not a complete solution.
In my case, it seems that the issue is related to the network environment, not the Quest 2 hardware itself.