Hello... I'm hoping someone can help me out please? My controller's have stopped working on my oculus quest 2... they flash & vibrate every 5 seconds... I've tried multiple things but to no avail ☹️ PLEASE HELP!!!
Hi @KafoHD! Thanks for letting us know a factory reset didn't resolve your unresponsive controller. We know how important they are to our VR experience, and we're glad to look into this further for you! Below we listed a few additional things to try:
Please let us know if there is any additional information or assistance we can provide! If you'd like to start a private message with us, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello kenzielyttle09. We know what it's like when you get really into gaming, and then your controller stops responding. Let's see what we can do to help you.
Let's try some steps for when controllers don't work:
Remove the batteries from the controller (leave them out for five minutes this will make them update the drivers for the controllers)
Place brand new batteries in the controller. Do the controllers light up?
Un-pair and re-pair your controllers
If your controllers don't light up or you are still having issues please reach out to Support HERE to further assist you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
When you were unpairing the controllers and taking out their batteries, was there any change at all? Were they responsive to the headset itself? @Ambar745
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey hey @Dronicus! Controllers are a vital part to enjoying VR, and I want to make sure you get yours working again. Were you able to try the troubleshooting steps provided by @MetaQuestSupport above? If you haven't yet, I would definitely suggest trying that first. Let me know if any of the troubleshooting helped, or if we need to keep looking into this!
Still happening. I tried letting the Quest charge fully, and that didn't change anything. I can sometimes get to three dots in the center of the screen, and the volume controls work, but there is no sound and no VR of note.
Hi @Dronicus! We are sad to hear you are having tracking and pairing issues with your controllers. We want to provide you with any available troubleshooting steps to help you get back to gaming as soon as possible. In order for us to gain a better understanding of the issue you are facing, please answer the following questions:
What Quest device do you own?
Are you having issues with just one or both controllers?
When was the last time that the controllers worked properly?
Can you elaborate on the three dots that you are seeing?
Are you seeing these while trying to pair the controllers to your headset?
We look forward to your reply and being able to continue providing you support.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I'm having the controller issue and thought a factory reset would work it did one time but now the controllers are unresponsive and I'm stuck at set upscreen
SAME WITH MINE it's happened for a day I've went to support and they recommend buying new ones I've unpaired re-paired did everything and nothing works @MetaQuestSupport figure this out ASAP
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
