12-23-2022 01:19 PM - edited 12-23-2022 01:21 PM
Games will launch on my dedicated gpu and display a white light I can see the game running perfectly fine on my monitor but the vr display stays black
I can disable my dedicated gpu and run my integrated gpu however the framerate is awful and extremely slow
I used to be able to disable the dedicated gpu and then reenable it and it would work just fine unfortunately that doesn't seem to be the case anymore.
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I've tried uninstalling and reinstalling everything imaginable and have tried everything I can find related to my issue to no avail.
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Specs
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NVIDIA GeForce RTX 3070 Laptop GPU
Driver version 527.56
AMD Ryzen 9 5900HX with Radeon Graphics
15.37 GB RAM
1920x1080, 240Hz display
12-23-2022 01:46 PM
Hey there, @wintryice! We've got your back! As we completely understand how this is affecting your VR experience, this is the last thing that we'd like to hear.
There are some files that you cannot remove after uninstalling the Meta Quest app, therefore we'll give you with some incredibly simple steps that we know will come in handy and get your headset working properly again.
Please let us know if they work to determine if any other troubleshooting steps are required.
12-23-2022 02:16 PM
Didn't work, the rift will not display anything
12-23-2022 02:35 PM
Hey, thanks for responding so promptly! We strongly recommend that you contact our great support team so that they can determine what is causing the error and get you back gaming. Please keep us updated on how things are going.
12-24-2022 02:44 PM
Hello there! We're just checking in to verify if you've already contacted our support team. For them to be able to assist you with the issues you're having with the headset's display while connected to the PC. Please keep us updated. Happy Holidays!
12-24-2022 03:34 PM
I have ordered an hdmi adapter and I'm waiting to see if that fixes the issue.
12-24-2022 05:13 PM
Thanks so much for updating us! We hope that helps resolve your issue. If not, please contact our support team for further assistance!
04-03-2023 07:01 PM
Apologize for the late update it did not work
04-04-2023 07:46 AM
Hey again @wintryice! No worries we are always here and ready to put on the super hero cape and lend a hand! Thank you for informing us that the assistance did not has not help so far. We were hoping that would be the K.O.
Can you attempt the following for us:
After attempting the following, we do have one more punch up our sleeve, and that is for you to keep in touch with us from Meta Store Support, as we will have more tools on our belt to assist further.